RETURN & EXCHANGE POLICY

1. Shipping Policy

Processing Time:
All orders are processed within 3–5 business days. Orders are not shipped or delivered on weekends or public holidays.

Shipping Rates:
Shipping charges are calculated at checkout based on your location and order details. Available shipping options and charges will be displayed before you complete your purchase.

Tracking Your Order:
Once your order has been shipped, you will receive a confirmation email with your tracking details so you can monitor your package.

2. Returns Policy

Eligibility for Returns:
We accept returns for unworn, unwashed, unused, and undamaged items within 7 days of delivery. Items must be returned with their original packaging and all tags attached.

Non-Returnable Items:
Sale items, custom orders, and gift cards are not eligible for return.

How to Initiate a Return:
To initiate a return, please contact our customer service team within 7 days of delivery with your order number and reason for the return. Our team will review your request and provide the return instructions.

3. Exchange Policy

Eligibility for Exchanges:
If you would like to exchange an item for a different size or colour, please contact us within 7 days of delivery and follow the return process above. The exchange will be processed once we receive and inspect the returned product.

Exchange Availability:
Exchanges are subject to product availability. If your requested size or colour is unavailable, we will contact you and assist you with an alternative option.

4. Refunds

Refund Process:
Once your return is received and inspected, we will notify you whether your refund has been approved or rejected. If approved, the refund will be processed to your original method of payment.

Refund Processing Time:
Please allow 5–10 business days for the refund to reflect in your account after approval, depending on your bank or payment provider.

5. Customer Service

If you have any questions or concerns regarding our Returns, Exchanges, or Shipping Policy, please contact our customer service team:

Email: simplyindie1work@gmail.com
Phone: +91 9022502617

Thank you for choosing Simply Indie. We appreciate your support and look forward to giving you a wonderful shopping experience.