FAQ'S
About Simply indie
What is Simply Indie?
✿ Simply Indie is a women’s workwear brand that combines contemporary fashion with traditional Indian artistry. We create elegant, artisan-inspired pieces that empower women to express themselves at work and beyond.
Where are Simply Indie products made?
✿Our products are designed and crafted in India, supporting local artisans and celebrating Indian art forms in each unique piece.
2. Products & Customization
Do you offer customizations or special sizing?
✿ Yes, we offer some customization options to help you achieve your perfect fit. Contact us with your requirements, and we’ll work with you to personalize your piece as best as we can.
How can I find the right size?
✿ Each product page includes a detailed size guide. If you need extra assistance, feel free to reach out to our customer support team, and we’ll help you find your ideal fit.
Are Simply Indie products sustainable?
✿ We are committed to sustainability and ethical practices. Our pieces are crafted with care for the environment, using responsibly sourced materials and supporting local artisans.
3. Order & Shipping
How do I place an order?
✿ Browse our collections, select your desired item and size, and add it to your cart. Follow the checkout process, and you’ll receive a confirmation email with your order details.
What are the delivery times?
✿ Orders are processed within 2-3 business days. Standard delivery within India takes approximately 5-7 business days. Custom or made-to-order pieces may require additional time, which we’ll inform you about during checkout.
How can I track my order?
✿ Once your order is dispatched, you’ll receive a tracking link via email. You can use this link to follow your order's journey to your doorstep.
4. Returns & Exchanges
What is your return policy?
✿ We accept returns within 7 days of delivery for unworn, unwashed, and undamaged items. To initiate a return, please contact our support team with your order details.
Can I exchange an item?
✿ Yes, exchanges are available for most items. Contact us within 7 days of receiving your order, and we’ll guide you through the exchange process, subject to stock availability.
5. Care & Maintenance
How should I care for my Simply indie garments?
✿ To preserve the quality and longevity of your Simply Indie outfit, we recommend hand-washing or dry cleaning. Specific care instructions are provided on each product page for your convenience.
6. Contact Us
How do I reach customer support?
✿ Our support team is here to help! You can reach us via email at support simplyindie1work@gmail.com or through our website’s contact form for any inquiries or assistance.