Refund policy

RETURN & REFUND POLICY

At SIMPLY INDIE, we carefully inspect and pack every order before dispatch. If you receive a damaged, defective, incorrect, or unsuitable-size product, please contact us within 7 days of delivery so that we can assist you.

Returns & Exchanges

We accept return or exchange requests within 7 days of delivery for products that are damaged, defective, incorrectly delivered, or where the customer has received an unsuitable size.

The product must be unused, unworn, unwashed, and returned in its original condition with all tags attached and original packaging.

Products purchased directly from the Simply Indie website are eligible for returns or exchanges subject to the conditions mentioned in this policy.

Unboxing Video Requirement

For claims involving a damaged, defective, or incorrect product, an unboxing video is required for verification. The video should clearly show the package, shipping label, and the condition of the product when the package is opened.

We recommend recording the unboxing video from the beginning, without interruption, so that the package and product condition can be clearly verified.

Size-Related Returns & Exchanges

If the size received is unsuitable, you may request a return or exchange within 7 days of delivery.

To be eligible, the product must be unused, unworn, unwashed, unaltered, and returned with all original tags and packaging intact.

Please contact us with your order number and the required details to initiate a size-related return or exchange.

How to Request a Return or Exchange

To request a return or exchange, please contact us within 7 days of delivery at simplyindie1work@gmail.com with your order number and details of the request.

For damaged, defective, or incorrect products, please also provide clear photographs and the required unboxing video.

Our team will review the request and, if approved, provide you with instructions for returning the product.

Please do not send any product back without receiving return instructions from us.

Non-Returnable Situations

Returns or exchanges are not accepted for change of mind or personal preference. Products that have been worn, washed, used, altered, damaged after delivery, or returned without their original tags and packaging are also not eligible.

Sale or discounted products are eligible for return or exchange only in accordance with the conditions mentioned in this policy.

Refunds

Once an approved return is received and inspected, we will confirm whether the refund is approved.

Approved refunds will be processed within 3–5 business days after the return has been received and approved. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Exchanges

If an exchange is approved, we will provide instructions for the exchange after reviewing the request and receiving the returned product where required.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

SIMPLY INDIE
Email: simplyindie1work@gmail.com
Phone: +91 9022502617
Sarova Complex
Kandivali, Singh Agri Estate, Thakur Village, Kandivali East
Mumbai – 400101
India